Privacy Policy
Effective Date: July 29, 2026
1.1 Personal data
In the following, we inform you about the processing of personal data when using our website. Personal data is all data that can be related to you personally, e.g., name, address, email addresses, user behavior. In this way, we would like to inform you about our processing procedures and at the same time comply with our legal obligations.
1.2 Data controller
The data controller in accordance with applicable data protection laws (including the EU General Data Protection Regulation / GDPR) is:
Eldrem Studios LLC
1111B S Governors Ave, Ste 45047
Dover, DE 19904, United States
Email: contact@eldrem.com
Phone: +1 (302) 208-8458
When using the website for informational purposes (i.e., simply viewing it without registering or providing us with information), we process the personal data that your browser transmits to our server. The data described below is technically necessary for us to display our website to you and to ensure stability and security:
3.1 Overview of various offers
In addition to purely informational use of our website, we offer various services that you can use if you are interested (e.g., placing $1 VIP campaign reservations, purchasing goods or digital keys, or registering an account). We also use other functions to facilitate sales and analyze or market our offers. Accordingly, you usually have to provide further personal data that we use to perform the respective services.
3.2 Use of external service providers
In some cases, we use external service providers to process your data (e.g., hosting providers, payment service providers, and marketing partners). These service providers are carefully selected, bound by our instructions, and regularly monitored.
3.3 Further third-party involvement
Furthermore, we may pass on your personal data to third parties not already mentioned in this privacy policy if we offer participation in promotions, competitions, or co-marketing campaigns together with commercial partners (such as performance agencies or crowdfunding platforms).
3.4 Third parties outside of the EEA
As a U.S. entity (Eldrem Studios LLC), your data may be processed or stored in the United States and other countries outside the European Economic Area (EEA). Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with statutory requirements.
When you contact us by email or via a contact form, the data you provide (your email address, name, and telephone number, if applicable) will be stored by us in order to answer your questions. When you register a customer account or place a VIP reservation, we collect the information that you voluntarily share with us, including:
5.1 Shopping & Reservation Information
If you place an order or a $1 VIP campaign reservation on our shop, we collect your transaction data, including:
5.2 Payment Details
We process payments through secure external payment processors, primarily Stripe and PayPal. We collect the payment details shared by you to execute the transaction. We receive further payment details from these providers to verify payment completion. Payment details include:
6.1 General Information
We use cookies, web pixels, and similar technologies to automatically collect information on our services. Cookies allow our platform and analytics partners to recognize your browser and remember certain preferences.
6.2 Types of Cookies Used
6.3 Your Choices
You can manage or disable cookies at any time through your browser settings. Blocking all cookies may affect certain features or functionality on our site.
6.4 Web Pixels & Analytics
6.5 Do Not Track
Our site currently does not alter its data collection practices when receiving "Do Not Track" (DNT) signals from web browsers due to lack of a uniform industry standard.
7.1 Authorised Service Providers
We only forward your data where allowed by applicable law. Key categories of service providers include:
7.2 Authorities & Legal Obligations
If required by law, court order, or governmental regulation, we will disclose necessary personal data to legal or enforcement authorities.
We store your personal data as long as necessary to fulfill the purposes outlined in this policy, including contractual and legal obligations (such as U.S. and state tax record retention mandates, which may require storing order data for up to 7 to 10 years).
If you request account deletion, we will delete or anonymize your data unless statutory retention requirements or legitimate defense interests require us to retain it in a blocked state.
We employ technical and organizational security measures (including SSL/TLS encryption across all checkout and input fields) to protect your personal data from loss, unauthorized access, or misuse.
Depending on your jurisdiction (e.g., EU/EEA residents under GDPR, or US state residents under applicable privacy statutes), you have the following rights regarding your personal data:
To exercise any of these rights, please contact us at contact@eldrem.com.
For any privacy-related inquiries, data requests, or complaints, you can reach our Data Protection contact at:
Eldrem Studios LLC
Attn: Privacy / Data Protection
1111B S Governors Ave, Ste 45047
Dover, DE 19904, United States
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